Policies

Registration & Deposits

By registering for any Playday activity you agree to the terms and conditions of the Playday waiver. Full payment is required at the time of registration to reserve your child's spot at Playday.

Refunds

No refunds at Playday. Purchases may be transferred for Playday credit and redeemed space permitting.

Cancellations

In the event an offering is canceled by Playday, credit will be returned.

Transfer and Make-ups

Transfer and make-ups are allowed only if there is an open spot. Birthday party deposits are not refundable and not transferable.

Expiration

Playday offerings do not expire.

Promo Codes

Promo codes cannot be applied towards deposits. Only one code may be used per purchase. Enter your promo code at checkout and the amount will be deducted from your total. Only one promo code can be used at checkout.

Sibling Discounts

Use promo code HAPPYSIBLING10 when purchasing Playday offerings and receive 10% off your entire purchase to cover all siblings.

Camp Permit Exception

Playday is a single purpose youth program as defined in Article 48 of the New York City Health Code.

Age Guidelines

All Playday creative classes are for children ages 5+.

Hours of Operation

7 days a week, 9:00 AM to 7:30 PM.

Drop-Off Procedures

Please do not arrive more than 5 minutes prior to the start time of class or camp. If you are seeking an earlier drop off time, please book and register for Early Drop Off at the respective location.

Late Pick-up Policy

During Camp, after 5:15pm Happy Hour pricing will be automatically charged. During After School, after 6:15pm Happy Hour pricing will be charged.

Head Lice

All customers at the respective studio will be notified right away. All parents/guardians must check their child/children. Deep cleaning of the studios will be carried out.

Sick Child

At Playday, we prioritize the health and safety of all our participants. If your child is feeling unwell, we kindly ask that they refrain from attending the session to prevent the spread of illness and ensure a positive creative experience for everyone. Please see our guidelines below.

Note: For emergencies, 911 will be called and an incident report will be provided to the child's parent/guardian.

1. Health Precaution: If your child has a fever, contagious illness (such as a cold, flu, or stomach virus), or is showing symptoms like excessive coughing, sneezing, fatigue, vomiting, or diarrhea, please keep them at home. We encourage you to seek medical advice if necessary. If such symptoms or illness are discovered while the child is present at a studio, Playday will notify the child's parents/guardian as soon as possible. We will allow the child to rest until a caregiver/guardian comes to pick them up.

2. Notify Us: If your child is unable to attend a booked session due to illness, please notify us as soon as possible so we can make any necessary adjustments.

3. Return to Program: Children may return to Playday once they are symptom-free for 24 hours and can fully participate in the activities.

Thank you for helping us maintain a healthy and creative space for all children at Playday.

Fighting Incident

Both families of the children involved will be notified. An incident report will be given to each parent/guardian.

Day To Day Rules

Only one child will be allowed in the bathroom at a time. There is always one teacher inside and one outside if there is outdoor play. Snacks and lunch will be eaten sitting at a table.

Medical Needs / Allergies

Playday staff are not permitted to administer medication to program participants. In the event of a medical emergency, Playday will administer first aid, CPR, and rescue in the best interest of the child. Parents/guardians will be contacted if care is administered and will be provided with an incident report. Allergy medications may be administered if directed in writing by the child's parent/guardian (please specify on your child's waiver form).

Special Circumstances

Parents and guardians are required to specify on Playday's waiver and inform the respective studio by email, prior to the child's first session, of any special circumstances which may affect the child's ability to participate fully and within the guidelines of acceptable behavior, including, but not limited to, any serious behavioral problems or special circumstances regarding psychological, medical, or physical conditions. Once Playday is informed, a conference will be scheduled with the parent/guardian to discuss the special circumstances and whether Playday can accommodate those circumstances.

Dress Code

Children should dress appropriately for the activities scheduled. Be prepared to get messy.

Personal Belongings

Please put the child's name on all articles of clothing, snack bags, bags, etc. Children should not bring toys, mobile phones, electronic devices, jewelry, money, or any possession of value with them to any of the programs. Children will be responsible for their belongings.

Behavior Management / Discipline Policy

Playday staff will create a fun and safe environment for participants in the program. Praise and positive reinforcement are used as effective methods of behavior management. Children who do not respond to these methods or who are destructive to others or to property will be dealt with in a professional, positive, and timely manner to correct the behavior. The following procedures will be followed for behavior management. All incident reports will be discussed privately with parents/guardians and a copy of each report will be kept on file at Playday.

1. In the event a child's behavior is a repeated behavior and cannot be corrected by the Playday staff with a verbal warning or other form of behavior modification, a first incident report will be written to document and correct the behavior. A copy of the report will be given to the parent/guardian the same day as the incident.

2. A second incident report will be written if the behavior is repeated, or new behavior problems occur with the same child. This report will follow the same process as the first, but a one or two day suspension could accompany this report, and no refund will be provided for suspended days. A copy of the report will be given to the parent/guardian the same day as the second incident.

3. A third incident report will be completed using the same process as the first two. The Playday staff will write this report and provide it to the parent/guardian. Incident reports will be discussed privately with a parent/guardian by Playday staff and director. Dismissal from a program can occur at this time.

Note: Immediate dismissal from the program can occur at any time given severe circumstances. Refunds for missed days due to a discipline dismissal will not be granted.

Nutrition / Snacks

Children must bring a snack and a drink in a non-glass container each day. Snacks should be in a paper, plastic, or reusable bag clearly labeled with the child's name. Beverages must be clear or light colored. Brightly colored drinks are prohibited. Food must be peanut-free. Please do not send gum or candy.

Grown Up & Me Art / Sensory

Children under 4 must be accompanied by an adult. To ensure a spot and help us prepare, please reserve and purchase online. Children and caregivers must wash and sanitize hands prior to arrival. Class will begin no later than 5 minutes past the scheduled start time. Please make sure you get signed into the class. Caregivers must engage with their little one during the entire class and keep conversation amongst caregivers to a minimum. Participation is greatly appreciated. All Grown Up & Me classes are 45 to 60 minutes long. All materials used are sterilized and non-toxic.

After School 5+

Parents must sign a waiver online. Parents must sign up for pick up by 12:00pm the day of pick up. Parents must send a note to the teacher stating that their child will be picked up by Playday along with the Playday instructor's name. Parents must call or email the location manager of their desired location to cancel their regularly scheduled pickup. Children must be signed into one of the after school pick up options along with the first activity. Families must pack nut-free snacks for after school. Families must pack a water bottle. If using a class package, a credit will be used if pick up goes past 15 minutes, cutting into the next class. Please check your email for Playday announcements. Please arrive no more than 5 minutes prior to your class, so as not to distract the class in session. Please email us with anything we need to know about your child and we will notify your instructor. If waitlisted, we will notify you if a spot opens up. Please, no cell phones during class. Chewing gum is not permitted. Come to class with a positive attitude and prepared to be your creative best.

Camp 5+

Doors will open by 9:00am for regular drop off time. Early drop off is at 8:30am. Families must pack nut-free lunches, snacks, water bottles, and a change of clothes. There is a fridge and freezer available. Playday provides water, natural sunscreen, and natural bug spray. If a child puts any other child, the staff, or themselves in danger on purpose, Playday will suspend them from camp. Shoes must be worn at all times.

Birthday Parties

Children under 4 must be accompanied by an adult. Birthday families can show up no earlier than 1 hour prior to their birthday party. We highly suggest dropping off supplies during any weekday before the party so we can start on your set up. For extravagant decor beyond balloons, banner, and wall decor that needs more than an hour to set up, there will be a fee for that time. No adhesives on walls, chalkboard, or whiteboard when decorating. If used and there is damage, there will be a fee. Alcohol is allowed.

A full size fridge and freezer are available. Gratuity is encouraged for our birthday instructors' service.